Ash The Health Coach

Terms & Conditions

Effective Date: 4th May 2026

Welcome to Ash The Health Coach Ltd. ("we," "our," or "us"). By accessing or using our services, website, or purchasing our products, you agree to the following Terms and Conditions. Please read them carefully.

1. Services Offered

We provide the following services and products:

Personal training (1:1), group training, and online coaching programs
Sales of recovery tools, wearables, fitness equipment, and trainers

All services are subject to availability and may be updated or modified at any time.

Results are not guaranteed and will vary between individuals.

2. Eligibility

To use our services, you must:

Be at least 18 years old.
Complete a PAR-Q (Physical Activity Readiness Questionnaire) and disclose any relevant health conditions
Be physically able to participate in exercise without unmanaged chronic pain

By signing up, you confirm that all information provided is accurate and that you take full responsibility for your participation

3. Payment and Refunds

Full payment (or agreed instalments) is required before services begin
Online programs offer a 7-day free trial/refund (if applicable), after which you will be charged unless cancelled
Physical products can be returned within 14 days if unused (excluding shipping)
Guarantees like “Lose 10 pounds in 30 days” and “Guaranteed visible results in 3 months” are contingent on full adherence to the provided plans and guidelines

Personal Training Services:

All PT purchases are non-refundable
Sessions are non-transferable
Refunds are issued only at our discretion in exceptional circumstances
Medical exceptions may be considered with valid documentation

4. Programme Commitment

By enrolling in a 12-week (or fixed-term) programme:

You are committing to the full programme duration and cost
Payment obligations remain even if you stop attending

5. Personal Training Cancellation & Pause Policy

5.1 - Programme Cancellation (Fixed-Term Programmes)

Once a programme has started, it cannot be cancelled without financial obligation
If you choose to stop early, the remaining term will be converted to online coaching at £144 per month for each remaining month
No refunds will be issued for unused sessions

5.2 - Pausing Your Programme

Programmes may be paused for up to 2 weeks at no extra cost after full payment has been completed
After this period, sessions must be used within the original programme duration plus any grace period
Extended pauses require approval and medical evidence

5.3 - Session Cancellations & Rescheduling

Minimum 12 hours’ notice required to reschedule
Less than 12 hours = session lost
Maximum 4 reschedules per month
All rescheduling is subject to availability

6. Session Expiry

Sessions must be used within the programme duration plus 2 additional weeks
Unused sessions after this period are forfeited
No refunds or extensions unless agreed in writing

7. Client Responsibilities

You agree to:

Follow your training, nutrition, and recovery plans consistently
Provide accurate health information
Inform us of injuries or medical conditions
Wear appropriate clothing and footwear
Follow coaching instructions

Results depend on your effort, consistency, and lifestyle choices outside of sessions.

8. Assumption of Risk

By participating, you acknowledge:

Exercise carries inherent risks (injury, strain, etc.)
You participate at your own risk
You should seek medical advice before starting
You waive liability against Ash The Health Coach Ltd. for any injuries or damages sustained