Ash The Health Coach

Refund Policy

Effective Date: 4th May 2026

At Ash The Health Coach Ltd., we are committed to providing high-quality products and services. This Refund Policy outlines when refunds may be issued and how requests are handled.

1. General Refund Policy

We provide the following services and products:

  • Personal training, group classes, and online fitness programs

  • Recovery tools, wearables, fitness equipment, and related products

All services are provided as-is and may be subject to availability, updates, and changes. Results are not guaranteed and vary between individuals.

2. Refund Eligibility

Products:

  • Physical products may be refunded if returned within 14 days of receipt.

  • Items must be unused, undamaged, and in original packaging.

  • Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect

  • Approved refunds will include the original purchase price (and shipping only if the item was faulty)

Services:

Personal Training & Group Training

  • All personal training and group training services are non-refundable once the programme has commenced

  • Cancelling a programme does not entitle you to a refund

  • Any remaining time will be handled in line with our Personal Training Cancellation Policy (see Terms & Conditions), including conversion to online coaching where applicable

  • Failure to attend or use sessions does not qualify for a refund

Online Fitness Programmes:

  • A 7-day trial period is provided (where applicable)

  • You may cancel within this period to avoid being charged

  • After the trial period, no refunds will be issued unless a verified technical issue prevents access.

Digital Products (e.g. guides, downloads)

  • Non-refundable once accessed, downloaded, or delivered

3. Exceptional Circumstances

Refunds for services will only be considered in exceptional cases, such as:

  • Serious medical conditions preventing participation

All requests must:

  • Be supported with appropriate documentation (e.g. medical evidence)

  • Be submitted in writing

Approval is at the sole discretion of Ash The Health Coach Ltd.

4. Non-Refundable Items

The following are not eligible for refunds:

  • Personal training sessions after programme start

  • Unused or missed sessions

  • Customised or personalised services

  • Digital content after access

  • Subscription payments already processed

To exercise these rights, contact us at [email protected]

5. Refund Process

Step 1: Submit Request

Contact us with:

  • Your full name and order details

  • Proof of purchase

  • Reason for request

  • Email: [email protected]

Step 2: Return Authorisation (Products Only)

If eligible, we will provide return instructions.

Step 3: Processing

Refunds are processed within 7–10 working days after approval

Product refunds are issued after inspection of returned items

Step 4: Refund Method

Refunds are issued to the original payment method

Alternative methods may be arranged where necessary.

6. Additional Conditions

Promotions & Discounts:

  • Refunds are based on the amount actually paid, including any discounts applied.

Shipping Costs:

  • Original shipping costs are non-refundable, unless the item was faulty

  • Return shipping is the customer’s responsibility unless stated otherwise

Subscriptions:

  • No refunds are provided for unused time or partial billing periods, unless explicitly stated.

7. Contact Information

If you have any questions or need support:

We value your business and aim to address all refund requests promptly and fairly. Thank you for choosing Ash The Health Coach Ltd.